Last updated: 10 March 2026
OurPlace is a trade name of PixelParty Group LTD (Company No. SC854567), a company registered in Scotland, United Kingdom. We are the data controller for the personal data processed through the OurPlace app and website.
When you create an account, we collect:
When you upload photos to a space, we store:
If you subscribe to OurPlace Premium, we receive from Apple or Google:
We do not receive or store your payment card details, bank account information, or billing address. All payment processing is handled entirely by Apple (App Store) or Google (Google Play).
We do not collect your device model, operating system version, IP address, advertising identifiers (IDFA/GAID), device serial numbers, or precise location.
We use Firebase Analytics to understand how the app is used so we can improve it. This includes:
Firebase Analytics does not use advertising identifiers in OurPlace. We do not engage in cross-app tracking, and we do not request Apple's App Tracking Transparency (ATT) permission because we do not track you across other companies' apps or websites.
On iOS and Android, we use Firebase Crashlytics to detect and fix app crashes. When a crash occurs, Crashlytics automatically collects a crash trace (stack trace and error message) along with your anonymised user ID. We do not collect device model, OS version, or any personal content from crash reports beyond the error itself.
We store your notification preferences (activity notifications and weekly reminders) as opt-in/opt-out flags, along with a timestamp of when you were last asked about permissions.
| Purpose | Data used | Legal basis (UK GDPR) |
|---|---|---|
| Authenticate your identity and maintain your account | Email, display name, auth method | Contract (Art. 6(1)(b)) |
| Store and display your photos within your family spaces | Photos, captions, date taken, people tags | Contract (Art. 6(1)(b)) |
| Send push notifications about activity in your spaces | FCM tokens, notification preferences | Consent (Art. 6(1)(a)) |
| Manage your subscription and unlock premium features | Subscription status, purchase token, billing cycle | Contract (Art. 6(1)(b)) |
| Improve the app and fix bugs | Analytics events, crash reports | Legitimate interest (Art. 6(1)(f)) |
| Send weekly reminder notifications (if opted in) | FCM tokens, last reminder timestamp | Consent (Art. 6(1)(a)) |
OurPlace requests the following device permissions. Each is optional and requested at the point of use:
| Permission | Why we need it | When requested |
|---|---|---|
| Camera | To let you take a photo directly from the app and share it to a space | When you tap "Take a photo" |
| Photo Library (read) | To let you select existing photos from your device to upload | When you tap "Photo library" |
| Photo Library (write) | To let you save shared photos from a space back to your device gallery | When you download a photo |
| Notifications | To alert you when someone shares a photo, comments, reacts, or requests to join your space | During onboarding or in Settings |
You can change any permission at any time in your device's system Settings. Denying a permission will only disable the related feature — the rest of the app continues to work normally.
We rely on the following third-party services to operate OurPlace. Each processes data only as necessary to provide its specific function:
| Service | Provider | Purpose | Data shared |
|---|---|---|---|
| Firebase Authentication | Google LLC | User sign-in and identity management | Email, display name, auth tokens |
| Cloud Firestore | Google LLC | Database for account data, spaces, photo metadata, notifications | All structured data described in Section 2 |
| Firebase Storage | Google LLC | Hosting uploaded photos and resized image variants | Photo files |
| Firebase Cloud Messaging (FCM) | Google LLC | Delivering push notifications to your device | FCM tokens, notification payloads (space name, actor name, event type) |
| Firebase Analytics | Google LLC | Anonymous usage analytics to improve the app | App events and user properties (see Section 2.5) |
| Firebase Crashlytics | Google LLC | Crash detection and debugging | Crash traces, anonymised user ID |
| Firebase Resize Images Extension | Google LLC | Generating thumbnail and preview versions of uploaded photos | Original photo files (processed server-side) |
| Google Sign-In | Google LLC | Optional OAuth authentication | Google profile (email, name, photo URL) |
| Sign in with Apple | Apple Inc. | Optional OAuth authentication | Apple ID profile (email, name — may be relayed/hidden per Apple's settings) |
| App Store / Google Play Billing | Apple Inc. / Google LLC | Processing subscription payments | Purchase tokens and receipts (no card details reach us) |
We do not use any advertising networks, data brokers, social media tracking pixels, or third-party analytics platforms beyond Firebase Analytics.
We do not sell, rent, or trade your personal data or photos to any third party.
Your photos and content are only visible to members of the spaces you belong to. We share data with third parties only in the following circumstances:
OurPlace is operated from the United Kingdom. Our primary data infrastructure is provided by Google Firebase, which may process and store data in data centres located in the European Economic Area (EEA), the United States, and other regions where Google operates.
Where data is transferred outside the UK or EEA, it is protected by:
For more information, see Firebase Privacy and Security documentation.
| Data type | Retention period |
|---|---|
| Account data (email, name, profile photo) | Until you delete your account |
| Photos and captions | Until you or the space owner deletes them, or you delete your account (which deletes all spaces you own) |
| Push notification tokens (FCM) | Updated each session; removed on sign-out, account deletion, or after repeated delivery failures |
| Subscription data | Until you delete your account |
| Analytics data (Firebase) | 14 months (Firebase default), then automatically deleted |
| Crash reports (Crashlytics) | 90 days (Firebase default) |
| Notification history | Until you delete your account |
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
To exercise any of these rights, contact us at privacy@ourplace.family. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
OurPlace is a family app, but account creation requires you to be at least 16 years old (or the minimum age of digital consent in your country). We do not knowingly collect personal data from children under this age. If you believe a child under 16 has created an account, please contact us at privacy@ourplace.family and we will delete the account promptly.
Photos of children may be uploaded by adult family members to private spaces. These photos are only visible to invited space members and are not publicly accessible, indexed, or used for any purpose beyond displaying them within the space.
OurPlace uses only essential cookies and local storage:
We do not use tracking cookies, advertising cookies, or third-party cookies of any kind.
We may update this policy from time to time. If we make material changes, we will notify you through the app or by email. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions or concerns about this policy or how we handle your data:
